> ## Documentation Index
> Fetch the complete documentation index at: https://docs.agentcallback.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Post-call email notifications

> Send a configurable email notification after calls end.

A post-call email notification sends your team a branded email after a call ends, optionally only when the call matches conditions you define.

Notifications are sent from `AgentCallback <outcomes@agentcallback.com>`.

## Enable an email notification

<Steps>
  <Step title="Open the Post-call email notification section">
    In your agent, open **Post-call email notification**.
  </Step>

  <Step title="Turn on the notification and add recipients">
    Enable the notification, then add one or more recipient email addresses.
  </Step>

  <Step title="Set the subject and optional body">
    Write a subject. Optionally use the body editor to add your message, headings, lists, and links.
  </Step>
</Steps>

## Customize the body

Use the optional body editor to write one free-form message. Its formatting toolbar supports headings, bold, italic, bullet lists, numbered lists, and links. When you provide a body, AgentCallback sends only that content and safely formats it.

You can insert variables into text and link URLs. Common variables include `{{call_outcome}}`, `{{call_summary}}`, `{{phone_number}}`, `{{contact_name}}`, `{{call_duration_seconds}}`, `{{recording_url}}`, and `{{dashboard_url}}`. Your agent's [variables](/build-voice-agents/variables) and [state variables](/build-voice-agents/state-variables) are also available.

For example, you might write:

```text theme={null}
Call outcome: {{call_outcome}}

{{call_summary}}

Review the call: {{dashboard_url}}
```

<Note>
  Custom HTML and styles are not supported. This keeps email content safe and consistent across email clients.
</Note>

## Automatic notification when the body is blank

Leave the body blank to send AgentCallback's light automatic notification. It includes the [call outcome](/build-voice-agents/call-outcomes), available call details, a recording link when available, and a link to the call in the dashboard. You can review whether an email was sent from the call's details in [Call logs](/monitoring/call-logs).

## Set trigger conditions

By default, an email sends after every completed call. You can restrict it with trigger groups using a call outcome, a state variable, or call duration. Each group combines conditions with `AND` or `OR`, and the email sends when any group matches.

This works the same way as [post-call webhooks](/build-voice-agents/post-call-webhooks).

## Next steps

[Review call outcomes](/build-voice-agents/call-outcomes) or [configure a post-call webhook](/build-voice-agents/post-call-webhooks).