AgentCallback <outcomes@agentcallback.com>.
Enable an email notification
1
Open the Post-call email notification section
In your agent, open Post-call email notification.
2
Turn on the notification and add recipients
Enable the notification, then add one or more recipient email addresses.
3
Set the subject and optional body
Write a subject. Optionally use the body editor to add your message, headings, lists, and links.
Customize the body
Use the optional body editor to write one free-form message. Its formatting toolbar supports headings, bold, italic, bullet lists, numbered lists, and links. When you provide a body, AgentCallback sends only that content and safely formats it. You can insert variables into text and link URLs. Common variables include{{call_outcome}}, {{call_summary}}, {{phone_number}}, {{contact_name}}, {{call_duration_seconds}}, {{recording_url}}, and {{dashboard_url}}. Your agent’s variables and state variables are also available.
For example, you might write:
Custom HTML and styles are not supported. This keeps email content safe and consistent across email clients.
Automatic notification when the body is blank
Leave the body blank to send AgentCallback’s light automatic notification. It includes the call outcome, available call details, a recording link when available, and a link to the call in the dashboard. You can review whether an email was sent from the call’s details in Call logs.Set trigger conditions
By default, an email sends after every completed call. You can restrict it with trigger groups using a call outcome, a state variable, or call duration. Each group combines conditions withAND or OR, and the email sends when any group matches.
This works the same way as post-call webhooks.