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Connect Twilio to give your agents phone numbers to call from and receive calls on. You can bring your own Twilio account, or let AgentCallback manage one for you.

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Bring your own Twilio account

1

Open Twilio credentials

In the dashboard, open the Twilio credentials settings.
2

Enter your credentials

Enter your Twilio Account SID and Auth Token.
3

Save

Save your credentials. AgentCallback uses them to manage phone numbers on your Twilio account.

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Or let AgentCallback manage it for you

If you don’t want to connect your own Twilio account, AgentCallback can automatically provision a managed Twilio subaccount for your organization instead.

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Get a phone number

Inbound numbers receive calls and route them to an inbound agent.
  • Buy a number — search available numbers and purchase one directly.
  • Import from Twilio — bring in a number that already exists on your connected Twilio account.
  • Verify a caller ID — use a number you already own, without porting it, by completing a verification call and entering a confirmation code.
Once added, assign the number an inbound agent so it knows how to handle incoming calls.

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Next step

Preview voices to choose how your agent sounds.
Prefer to route calls through your own SIP trunk instead of Twilio? See Add your SIP.