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Single Prompt agents follow one flat set of instructions for the entire call, instead of moving between the nodes of a Pathway.

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When to use Single Prompt

Single Prompt works well for open-ended or straightforward conversations that don’t need a fixed step order or branching logic. For calls that need strict structure, branching, or escalation paths, use Pathways instead.

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Choose a script type

Use this type for calls your agent places to customers, such as reminders, confirmations, or outreach. Select Outbound Single Stage as the script type when creating your agent.

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Write your prompt

The agent’s instructions live in a single prompt field. Write it as you would brief a live phone agent: the goal of the call, how to greet the caller, what to ask or say, and how to handle common situations. You can reference variables in your prompt using {{name}}, and branch the wording with conditionals:
See Variables for the full syntax and available fields.

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Save and test

Save the agent, then open its Tests tab to run the automatic initial test — see Test your agent for the walkthrough.

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Next step

Variables to give your agent the data it needs before a call starts.