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AI Script Builder gives you a starting configuration based on a description of your call or an existing script, instead of starting from a blank agent.

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When to use AI Script Builder

Use AI Script Builder when you have a call goal or existing script but want a fast starting point. Use a blank script when you already know the exact configuration you need.

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Describe your call

When you choose AI Script Builder while creating a new agent, describe what the call should accomplish, or paste an existing script or transcript you already use. AgentCallback uses this input to create a starting configuration for the agent.

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Review the generated configuration

Open the generated agent and review its instructions, script type, and any suggested settings before you rely on it. Treat the output as a first draft — run a test call and adjust anything that doesn’t match how you want the conversation to go.

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Fine-tune manually

From here, refine the agent using the same tools available to any agent:
  • Adjust the instructions on a Single Prompt agent, or rebuild the flow visually with Pathways.
  • Add variables for data the agent needs before the call starts.
  • Add tools for actions the agent should take during the call.

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Next step

Single Prompt or Pathways to configure your agent’s conversation logic in detail.