Campaigns - AgentCallback Documentation

A campaign pairs an agent with a list of contacts and a calling configuration, so you can place outbound calls at scale instead of one at a time.

Create a campaign

Select an agent

Choose the outbound agent the campaign should use.

Upload your contact list

Upload a file containing the people you want to call.

Map your columns

Map one column to the phone number to dial, and map any other columns to the agent’s variables so each call has the right data.

A few settings control how the campaign places calls:

Setting	Description
Routing strategy	How outbound caller ID is chosen — `single` (one number), `geographic`, `random`, or `round_robin`.
Max concurrent calls	The most calls the campaign will have in progress at once.
Call spacing	How long, in seconds, to hold a concurrency slot after starting a call, before starting another.
Daily call limit	The most calls the campaign will place in a day.

Control what happens when a call doesn’t succeed.

Define a multi-day calling sequence per contact.

Control when the campaign starts and what hours it can call.