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A workflow defines a multi-day, multi-attempt calling sequence for each contact in a campaign, instead of a single fixed retry interval.

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Configure attempts

1

Add an attempt

Add an attempt to the workflow.
2

Set the day

Set which day of the workflow this attempt happens on, relative to when the contact enters the campaign.
3

Set the time window

Set a start time and end time — the attempt will only be placed within this window.
4

Enable double dial, if needed

Turn on double dial to call the contact twice back-to-back during this attempt.
5

Repeat for each attempt

Add as many attempts as your sequence needs, across as many days as needed.

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Retry outcomes

Choose which call outcomes should cause a contact to continue through the workflow’s remaining attempts, rather than being treated as done.

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Track progress

Each contact’s progress through the workflow — which attempt it’s on and whether double dial has already been used — is tracked automatically and rolls up into campaign stats.